Build FAQ Chatbot using Azure Bot Service

Posted by Suthahar on Tuesday, January 28, 2020 1 comment

Labels Azure Bot Cognitive Services MicrosoftAI Visual Studio

Introduction :

Bot Framework enables you to build bots that support different types of interactions with users. You can design conversations in your bot to be free. Your bot can also have more guided interactions where it provides the users with choices or actions. The conversation can use simple text strings or more complex rich cards that contain text, images, and action buttons. And, you can add natural language interactions, which let your users interact with your bots in a natural and expressive way.

We are going to create and build Xamarin FAQ Bot using Azure Bot Service and deploy into Webchat .in this article, we are not going to write any coding for implement Xamarin FAQ Bot but be ready with what are the question and answer to train the Bot. I have already created 7000+ more Xamarin Q A as word document, we will use same document for upload and train knowledge base.

Create a QnA Service:

Step 1:

Navigate to https://qnamaker.ai/ and Sign in using Microsoft Account.

Step 2:

Click on “Create a knowledge base” from main menu

Step 3:

You can skip “Create a QnA service” step, let we publish QnA service after create knowledge base.

Step 4:

Provide QnA Knowledge base basic information

Step 5:

You can extract question and answer pairs from an online FAQ, manuals Entry and upload files with .tsv,.pdf,.doc,.docx,.xls format. If you are trying to enter manual entry skip this step.

Add chit-chat to your bot, to make your bot more conversational and engaging, with low effort. You can easily add chit-chat data sets for 3 pre-defined personalities when creating your KB, and change them at any timer. Chit-chat is supported for 3 predefined personalities

The Professional
The Friend
The Comic

Step 5:

Click on “Create your KB”

Step 6:

Wait for a few seconds for load all the knowledge base Q & A to the Online Editor.

Step 7:

QnA service has loaded our FAQs Editor with two-column knowledge base, without any extra tweaking needed from you. Now you can edit and modify old Q&A and also Select Add new QnA pair to input other greetings and responses.

Step 8:

The main menu having different option, Edit, Publish, Save, train, test and Settings. While click on Edit the above knowledge base edit screen will open, you can search and filter the question and Edit. After Edit always click on “Save and train” menu option for Save.

Step 9:

Click on “Publish”. once you publish the knowledge base endpoint available for use in your bot or App

Step 10:

The Knowledge base will generate following, you can make note. Need to update below details in Azure Hosting.

Knowledge base Key
Host Address
EndPointKey